Legal Services for Businesses, E-Commerce Platforms & Consumers

At Turkish Legal Consultancy, we provide comprehensive legal services in consumer law in Turkey, representing businesses, e-commerce platforms and individual consumers in disputes and compliance matters.

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Consumer law in Turkey is highly regulated and directly impacts sales practices, digital platforms, advertising, contracts and customer relations. We help clients prevent legal risks, manage disputes and ensure full compliance with applicable legislation.

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Consumer Litigation & Dispute Resolution

We represent clients before consumer courts, arbitration committees and regulatory authorities in:

• Disputes arising from defective products and services

• Subscription and recurring service agreement disputes

• Distance sales and e-commerce disputes (online purchases)

• Doorstep sales and cancellation rights

• Credit card and consumer loan disputes

• Housing finance and real estate-related consumer claims

• Package tour and tourism-related disputes

• Timeshare (holiday ownership) disputes

• Installment sales and campaign-related disputes

• Claims arising from unfair contract terms

• Applications before Consumer Arbitration Committees

• Objections to decisions and court litigation

• Complaints and proceedings before the Advertising Board

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Consumer Law Compliance & Advisory for Businesses

We provide end-to-end legal consultancy for companies:

• Drafting and review of consumer contracts (goods & services)

• E-commerce compliance (distance sales regulations, cancellation rights)

• Subscription model and recurring payment compliance

• Advertising and marketing compliance under consumer law

• Monitoring compliance with Consumer Protection Law

• Structuring installment sales and campaign models

• Package tour and tourism contract compliance

• Internal complaint management systems and consumer response processes

• Risk assessment for digital platforms and online sales

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E-Commerce & Digital Consumer Law (2026 Focus)

With the growth of online business, companies must comply with:

• Distance sales regulations

• Transparent pricing and disclosure obligations

• Right of withdrawal (cooling-off periods)

• Digital advertising and influencer compliance

• Consumer data protection and privacy obligations

Failure to comply may result in:

• Administrative fines

• Consumer complaints and investigations

• Platform sanctions

• Lawsuits and compensation claims

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Why Work With Us?

• Expertise in consumer law and e-commerce regulations in Turkey

• Experience with companies, digital platforms and international businesses

• Preventive compliance approach to reduce legal risks

• Strong litigation and dispute resolution capability

• Fast and practical legal solutions

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Protect Your Business & Consumer Rights

Consumer law violations can lead to financial penalties, reputational damage and operational risks.

 Contact Turkish Legal Consultancy today for expert legal support in consumer law in Turkey.

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Frequently Asked Questions (FAQ)

What is considered a defective product or service?
Any product or service that does not meet legal standards or advertised specifications may be considered defective.

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Can consumers return products purchased online?
Yes. Consumers generally have a 14-day withdrawal right for distance sales.

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Are e-commerce companies subject to strict regulations?
Yes. Online businesses must comply with distance sales, advertising and consumer protection rules.

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What is the Consumer Arbitration Committee?
It is a mandatory dispute resolution body for certain consumer claims before going to court.

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Can companies be fined for non-compliance?
Yes. Violations may result in administrative fines and legal actions.